Customer Testimonials
Will return again
We did a lease buy out for our truck. The finance personel were knowledgeable and efficient. Show room is clean and inviting. The thing that is disappointing about this location that is probably not due to the management or anything at this particular location is a lack of inventory. I realize there are vehicle shortages in the auto industry in general but other dealerships on Vancouver Island have quite a bit more inventory. The other thing that I believe is probably a Toyota issue company wide is the lack of a willingness to do any price negotiation whatsoever. This was ...
Pleasant experience from beginning to end. We bought a used Subaru from them and the sales guy Nick, the sales manager and the finance lady Chelsea were extremely friendly and helpful. A couple months after we had a problem with our other vehicle which isn't a Toyota the service guys jumped in to help after we didn't get help at the other dealership we took it to. The whole staff are absolutely awesome.
Awesome experience buying our new vehicle at Alberni Toyota. The dealership is 200km from our home, but the staff there made the trip well worth our time. Special thanks to Michael Vidoni who knows these vehicles inside and out. Chelsea and Wynita were great to work with on their part of the transaction. We'll be sending our friends!
So friendly and helpful. Thank you Mike for being so great.
Staff was so friendly and gave us very professional advice
Great service, quick, and attentive. Much better than big city dealerships i have been to. Car wash was a nice touch.
Terrific service team. I highly recommend anyone within an hour's drive to use these guys. They are prompt, knowledgable, professional, and honest.
Highest recommendation. I was a first-time car buyer who is tight with his money. I'd zero'd in on a Rav4 Prime as my first choice of new car... but they are super- hard to track down. Michael in sales took my name & deposit when some other dealers on the Island wouldn't return my calls, and then got back to me asap when the model I wanted came free. There was zero pressure, even though he could have sold the car to someone one else the next day. He answered all my (many) questions & waited till ...
I needed to find info on a older Toyota motor they nice guy in service found some and printed off some papers for me by the end of the day awesomeness
This was hands down one of the best experiences I have ever had when dealing with a car dealership, and I have dealt with many. I have to thank Wynita and Chris for their great customer service and making mine and my mothers experience there stress free. They were very accommodating and went above and beyond to make our lease return as pain free as possible. I will seriously consider returning to Alberni Toyota for any future vehicle needs, and I highly recommend visiting them if you want honest and genuine service!
Super helpful and knowledgeable. Always leave feeling good about the safety of my car .
The Chris Turner experience was exceptional. Chris is very thorough and really wants to make sure you are comfortable and in the vehicle YOU want to be in. He made my dream come true with my 2020 Tacoma off road !!!
Thanks for the great service today!
We had a great experience purchasing out 4Runner. The Chris Turner Experience did not disappoint! Thank you to Chris, Wynita, and Chelsea for their excellent customer service, knowledge, and professionalism.
Recently bought a Prius C from Corey at this dealership. I looked all over the island for the right one and dealt with a lot of different dealerships and none compared to Alberni Toyota. Luckily they had the perfect car in stock too. This one is full of great staff from sales to service. Everyone is extremely accommodating and really tires hard to find the right vehicle, warranty, etc. for you rather than just try to sell things to you. I took my car in for a tire patch and came back to find it had been washed too. This ...
Fabulous experience with everyone at Alberni Toyota and we absolutely love our RAV4. Chris Turner was very helpful and made the buying experience super easy. We also really appreciated Chelsea Iverson in the Business Office who provided lots of options and great advice. We’ll definitely buy from Alberni Toyota again!!
Genuine and honest group. Cory is a great saleman
Terrific car shopping experience - All the staff the nicest and Chris Turner not only a great person just soo knowledgeable about the cars. I love my new Prius and thank everyone for their care and attention
Excellent customer service
We had a great experience buying our new highlander. Shawn and Jamie were great at getting us exactly what we needed. There was no pressure to buy and we felt very comfortable purchasing a vehicle that our family will enjoy for years to come. Thanks Alberni Toyota!
Great experience with Alberni Toyota !! Friendly Staff, they helped me get into a RAV4 and I love it ♥️ thanks Chelsea & the rest of the staff that helped 🙂
When you only buy a new vehicle every 10 years or so.. the process can be stressful. Alberni Toyota proved to be what many other dealerships are not - truthful and very fair. Happy to have found a Rav we love. Thank you for a super pleasant car buying experience - Special mention to Cory (sales), Wynita (mgr) and Chelsea (finance/warranties). We will spread the word, and will be back (albeit it might take a few years!)
great service!!
Jamie Johnson and the girls at Alberni Toyota were great to work with!
I absolutely love the service at Alberni Toyota. The staff are kind, patient, and very willing to help. Wynita has been amazing to deal with and Cory was a pleasure to have met and dealt with as well! You have to check them out for your vehicle needs.
After an unexpected breakdown, the staff went out of their way to get my vehicle repaired as soon as possible. They were kind, helpful, and efficient, and had the correct parts on hand to complete the repair within the day. Overall great service - thanks Chris, Rob and Wade!
Great service.friendly staff.
Excellent service. Pleasant staff. Comfortable waiting room.
Always great customer service. They always greet you with a smile. I love my 2018 Tundra. Thank you Wynita and Lindsay
Best service from a car lot I've ever had. Will always go back when I need a new vehicle.
Hats off to Shawn Elder and his team on helping out with a new 2018 Rav4! I highly recommend Alberni Toyota! : )
I bought my used Tundra in July of this year from Alberni Toyota. Great dealership and staff. Wynita was my sales lady she was awesome. I will be back again to buy my new Tundra in the future . Alberni Toyota put the fun back in buying a new vehicle , with no hassle or pressure Ron
Alberni Toyota gave me my smile back.awesome employees
Last week I purchased a new Toyota Tacoma Pickup from Chris Turner at Alberni Toyota. He assisted me on his day off to help me. Chris is very thorough and he knows his vehicles and he explains everything in detail. He always answers the telephone and if he's busy he calls back right away. I am very pleased to have dealt with him with reference to this purchase. Today when customer support and service is somewhat lacking it's nice to know that it exists at Alberni Toyota. All my calls to this dealership have always been answered pleasantly ...
Great staff, great management and exceptional customer service. If you want to be serviced and taken care of before and after buying a car this dealership will do that. Thanks to Shawn Elder & Randy Beatson, you guys do an excellent job!
Friendly staff. Took care of issue with our car.
Shawn Elder and his team are very friendly, courteous and very knowledgeable about their products. Our experience at the dealership was a pleasant one. Special thanks to Wynita and Lindsey. I would highly recommend this dealership and look forward to dealing with them in the future for our services on our 4Runner!
Excellent service. Very happy with our new Prius v. All the staff we dealt with were very kind, friendly and accommodating. Thank you so much
Courteous staff aim to please, vehicle back when promised & washed. All good.
Chris Turner was very helpful
Chris saved me lots of running around to find the vehicle I wanted. Excellent service by all of the staff.
Christurner is the best👍👍👍
Can't say enough about Shawn Elder and his team at Alberni Toyota , I had not planneed on buying a truck this day but driving in from Ucluelet for a doctor's check up my car broke an axel and ripped up the gearbox leaving my wife and I stranded. Un sure of how to get to the Dr. office or even home that night and then I what I would do to find a way to get back and forth to work in Tofino every day. A lot to run though ones mind and Un sure of where I ...
Many thanks to Chris Turner and Lyndsey for the awesome service that they gave! Chris was very helpful !
Excellent service! Chris was great, I really appreciated how he took his time going through the features of the car. I am very happy with the purchase and would highly recommend Alberni Toyota and their staff.
I had an amazing experience here and drove away in a new vehicle feeling supported in making an informed decision that was best for me and my family!
Rated the best in Canada this year. Denis is a great guy to do business with and went the extra mile.
I love my Toyota! Buying a new car can be very stressful and the team at Alberni Toyota made my experience so much fun. Everyone was very professional, yet relaxed and friendly. Thank you !
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